I've been very pleased to receive these (unsolicited) notes from lawyers and parties with whom I've mediated:
"It was a great pleasure working with you. You were very well prepared and I was particularly impressed with both the nature and extent of your pre-mediation efforts to communicate with counsel.
Throughout, you never took sides. You listened carefully and empathically to my client’sconcerns. You also asked very tough questions. You successfully legitimized each side’s point of view. You plainly articulated the value of a mediated resolution. A second mediation session six months after the first one got off to a very rough start. There was no showmanship in my temptation to scrap the effort early on. To your credit, you convinced me to stay. Had you not earned my trust, I most likely would have aborted the proceeding. Over the course of the next hour, you deftly rebooted the session. Several hours, later, we had reached an amicable settlement."
[FACTA class action.]
"Given what seemed like very high and overreaching demands by the plaintiff, my lawyer thought there was no purpose or hope in the mediation process. This was immediately turned around by Abigail who brought a fresh and positive perspective. If nothing more, long before mediation, she brought “hope” to the process even before it began. . . .From there, Abigail worked tirelessly through a full day to bring light to the positive and negative aspects of our individual cases. In the end, I’m convinced it wasn’t training or experience that brought us to a positive settlement - although it certainly was a contributing factor. Rather, I think a resolution was brought about by her unflinching positivity and her personal stake in a good outcome for everyone."
[breach of contract dispute in tech industry]
"Once again, many thanks for your superb job yesterday. I sincerely believe we could not have resolved the matters without you." [large insurance coverage dispute involving a university]
"Thank you for your fine work yesterday. You were exactly what we needed and displayed the right touch at each juncture. Thank you for your help, your warmth and your insight. I say this with total certainty: but for your presence, the matter would not have been settled. I tried for more than 2 years to do wha you accomplished in one day!" [intellectual property and non-compete dispute between two sports media companies]
"I want to say thank you from [ ] for your help in working out a blueprint for resolution. It required a masterful job and you pulled us through a real knothole. . . it was a great job under difficult circumstances." [dispute between parent and subsidiary in computer software industry]
"On another note, you were outstanding. I was so impressed with your patience and determination. Someone with lesser skills would have given up much earlier in the process. I liked your style." [adversary proceeding in bankruptcy court involving sexual assault charges against the debtor]
"We were impressed by your skill and tenacity during the mediation. . . Your warmth is your trademark, and because of the comfort zone that you provided as a skilled neutral, my client actually came to the mediation table in a spirit of resolution, and was cooperative in achieving closure. You are the reasonable juror, and the great conciliator all rolled into one." [employment discrimination dispute]